Privacy Policy
Last Updated: March 15, 2025
Introduction and Scope
torenquilavra ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website torenquilavra.com, use our financial education services, or interact with us in other ways.
This policy applies to all users of our platform, including visitors, students enrolled in our programs, and anyone who engages with our educational content. We operate in accordance with Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles (APPs).
Information We Collect
We collect several types of information to provide and improve our educational services. The information we gather helps us understand your learning needs and deliver personalized financial education experiences.
Personal Information
Name, email address, phone number, postal address, date of birth, and professional background when you register for courses or contact us directly.
Educational Data
Course progress, assessment results, learning preferences, certificates earned, and participation in webinars or educational events.
Technical Information
IP address, browser type, device information, operating system, referring URLs, and pages visited on our website.
Communication Records
Records of your communications with us, including support inquiries, feedback, survey responses, and any correspondence.
How We Use Your Information
Your information helps us deliver quality financial education and improve our services. We use collected data for several legitimate purposes:
- Providing access to our educational programs and tracking your learning progress
- Sending course materials, certificates, and important program updates
- Responding to your inquiries and providing customer support
- Improving our website functionality and user experience
- Conducting research to enhance our educational offerings
- Complying with legal obligations and regulatory requirements
- Preventing fraud and ensuring platform security
Information Sharing and Disclosure
We share your information only in specific circumstances and always with appropriate safeguards. Our approach to data sharing prioritizes your privacy while ensuring we can provide effective educational services.
- Service providers who assist with website hosting, payment processing, email delivery, and learning management systems
- Educational partners when you enroll in joint programs or collaborative courses
- Legal authorities when required by law or to protect our rights and safety
- Professional advisors including lawyers, accountants, and auditors
- Potential business partners in the event of a merger or acquisition
All third parties who receive your information are bound by confidentiality agreements and must handle your data in accordance with this Privacy Policy and applicable privacy laws.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security approach includes multiple layers of protection.
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information
- Secure data centers with physical and digital protection
- Regular staff training on privacy and security best practices
- Incident response procedures for potential security breaches
While we strive to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.
Data Retention Periods
We retain your information for different periods depending on the type of data and our legitimate business needs. Our retention schedule balances your privacy rights with our operational requirements.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights efficiently and transparently.
- Access: Request copies of the personal information we hold about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request deletion of your information, subject to legal retention requirements
- Portability: Obtain your educational records in a commonly used format
- Objection: Object to certain uses of your information, particularly for marketing
- Restriction: Request that we limit how we process your information
To exercise any of these rights, please contact our privacy team using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. These technologies help us provide personalized educational recommendations and improve our services.
- Essential cookies necessary for website functionality and security
- Analytics cookies to understand user behavior and improve our platform
- Preference cookies to remember your settings and login status
- Marketing cookies to deliver relevant educational content and offers
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We provide detailed cookie information and management options in our Cookie Policy.
International Data Transfers
Some of our service providers and technology partners are located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy.
We only transfer data to countries with adequate privacy protections or use approved mechanisms such as standard contractual clauses. All international transfers comply with Australian Privacy Principles and applicable data protection regulations.
Children's Privacy
Our services are designed for adults seeking financial education. We don't knowingly collect personal information from children under 18 without parental consent. If you believe we've inadvertently collected such information, please contact us immediately for removal.
For users under 18 interested in our educational programs, we require parental or guardian consent and involvement in the enrollment process. We take extra care to protect young learners' privacy and provide age-appropriate educational experiences.
Updates to This Policy
We review and update this Privacy Policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates indicates your acceptance of the revised terms.
Privacy Contact Information
For privacy-related questions, concerns, or requests, please contact us:
Email: privacy@torenquilavra.com
Phone: +61 7 4153 1904
Address: Unit 1/42 Mount Gravatt
Capalaba Rd
Upper Mount Gravatt QLD 4122, Australia
Our privacy team typically responds within 48 hours during business days.